Quality in the mental health & addictions system

‘A change is needed so that the people who both deliver and receive services are all involved in focussed discussions about the notion of ‘quality’ - what is it and how do we all know when we have achieved it?’
Phillipa Gaines, Lattice Consulting

Collaborate

The Lattice approach

Achieving optimal outcomes for people...

Create

How we work

The power of people networks..

Measure

Services we provide

Facilitation, project management...

The democratic approach to quality is emerging from the more traditional approaches as a distinctive attitude that is better suited to the modern health and welfare system. Our vision of achieving optimal outcomes for people who come in contact with mental health and addictions services is focussed on three key areas -
quality improvement, service improvement toolkit and sector transformation. For us, these key areas link to focus on a core process - the conversation.

Service Improvement Toolkit

New ways to work...

Supporting the approaches being adopted by providers who are looking for new ways to help structure their service improvement activities.

Sector Transformation

The relationships...

Developing a new way of thinking about the sector and its relationship to the communities of people that we serve.

Examples of our work

On Track publication

On Track - a Roadmap

On Track is the development of a Roadmap that aims to inform, shape and influence the future direction of the mental health and addiction sector. Working for Te Pou and Platform Trust, Phillipa coordinated this exciting initiative involving people from across the mental health and addiction sector and the wider health and social sectors.

NGO Stories and Statistics

NGO Stories & Statistics

Lattice Consulting was engaged by Platform Trust to develop a publication that described the part that community non-government organisations (NGOs) take in New Zealand's Mental Health and Addictions (MH&A) service system. The activities of these essential services are explored and key facts presented - PDF (1.28MB).

Online Tool

NZ Navigator

Organisational self-assessment

A free tool that is available to all community groups in New Zealand.

NZ Navigator is owned by a community partnership. Phillipa managed the overall project for the Governance Group and Barbara was on the project team, wrote the user guides and other content. The tool has recently been upgraded, adding exciting new features and functionality.