The Pursuit of Quality in the mental health and addictions system

‘A change is needed so that the people who both deliver and receive services are all involved in focussed discussions about the notion of ‘quality’ - what is it and how do we all know when we have achieved it?’ - Phillipa Gaines, Lattice Consulting

Our approach

Our vision is the achievement of optimal outcomes for people, particularly those who come in contact with mental health and addictions services. We think it is critical that people who both deliver and receive services are all involved in focused discussions about the notion of ‘quality’...

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About us

Why Lattice? Because we believe in the power of people networks and welcome the learning that is generated from communities of practice. We aim to contribute to the transformation of organisations that we work with...

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Services

Our services include: evaluation, improving system performance, benchmarking, outcome developments, organisational information capacity and facilitation. Although we often work in the mental health and additions environment, our clients include organisations across the health and non-profit sectors...

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People

Directors Phillipa Gaines and Barbara Wallace formed Lattice Consulting in 2004. Phillipa has considerable experience in the Mental Health and Addictions sector and Barbara has many years of experience in the non-profit sector...

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News

  • New presentations available to download - Phillipa talks at the National Outcomes Forum and AES Seminar...
  • The human cost of inequality...
  • Lattice team works on the next stage of NZ Navigator...

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Publications

Phillipa Gaines has written or contributed to a number of influential reports on various aspects of the New Zealand mental health and addictions sector...

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